Returns & Exchanges

Due to the perishable nature of our freshly roasted coffee, we are unable to accept returns; however, we are committed to ensuring you love every cup and will gladly offer a replacement or credit if you are unsatisfied.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team within 30 days of your delivery date to share your feedback or report an issue with your order.

• 2.
  Provide Order Details

  Include your order number and a brief explanation of why the coffee didn't meet your expectations so we can help find a better roast for your palate.

• 3.
  Quality Review

  Our roasting team will review your feedback to ensure our quality standards are met and to assist in selecting a replacement bag if necessary.

• 4.
  Resolution Delivery

  Once approved, we will immediately process a replacement shipment of a different roast profile or issue a store credit to your account.