Frequently Asked Questions
Everything you need to know about your world coffee tour.
How does the coffee subscription work?
Each month, we curate a selection of single-origin coffee from a different country. You choose your roast preference and frequency, and we deliver fresh-roasted beans along with a postcard and brewing tips directly to your door.
When will my coffee be roasted and shipped?
To ensure maximum freshness, your coffee is roasted to order. Orders typically ship within 24 to 48 hours of roasting, arriving at your doorstep while the flavor profile is at its peak.
Can I skip a month or cancel my subscription?
Yes, you have full control over your account. You can skip a shipment, change your delivery frequency, or cancel your subscription at any time through your account dashboard.
What is the difference between your roast levels?
We offer Light, Medium, and Dark roasts. Light roasts highlight the bean's natural acidity and floral notes, Medium roasts offer a balanced body and sweetness, and Dark roasts provide a bold, smoky profile with lower acidity.
Do you offer whole bean or ground coffee?
We offer both! You can select whole bean to grind fresh at home, or choose our drip-grind option which is suitable for most standard coffee makers and pour-overs.
What is your return policy for coffee products?
Because coffee is a perishable food item, we cannot accept returns. However, if you are unhappy with your order or if it arrived damaged, please contact our support team and we will make it right.